8. Troubleshooting
- 1. Events Not Triggering: What to CheckIf a shipping event didn't send to Klaviyo or Omnisend, work through this checklist. Each item corresponds to a real gate in how Postflows processes events.
- 2. The order never synced to PostflowsPostflows receives orders via Shopify webhooks in real time - there is no manual bulk sync. If an order doesn't appear, possible reasons:
- 4. Customers Getting Incorrect Status UpdatesIf customers are receiving shipping notifications at the wrong time, for the wrong status, or not at all, here are the most common causes.
- 5. Why Didn't My Event Trigger? Debugging GuideUse this guide to trace exactly why a specific shipping event didn't fire for a specific order. Each step uses tools available directly in the Postflows dashboard.
- 6. General FAQ