1. Getting Started
- 1. What is Postflows?Postflows is a post-purchase automation platform built for Shopify merchants. It helps you send the right shipping updates to your customers at the right time - automatically - so your support team spends less time answering "where is my order?" and your customers stay informed from checkout to delivery.
- 2. Creating Your AccountThis article walks you through signing up for Postflows and logging in for the first time.
- 3. Setting Up PostflowsThis guide walks you through the full Postflows onboarding wizard - from connecting your Shopify store to enabling your first shipping notifications.
- 4. Dashboard Overview and WalkthroughOnce you've completed onboarding, this is your home base. Here's what every section of the Postflows dashboard does.
- 5. Managing Team Members and RolesYou can invite teammates to your Postflows store and control what they can access with roles. Team management is available from **Settings > Team**.
- 6. Where to Get HelpIf you have a question or run into an issue, here's how to reach us.
- 7. Postflows Scope and LimitationsPostflows works alongside Shopify, fulfillment providers, and shipping carriers to power the post-purchase experience. This article outlines which areas are managed within Postflows and which rely on external systems or carrier-provided data.