6. Where to Get Help

If you have a question or run into an issue, here's how to reach us.

Help Center

You're already here. Browse the help center articles for step-by-step guides on every Postflows feature.

Contact Support

For questions not covered in the help center, email the Postflows support team directly.

  • Email: [email protected]

  • Response time:

    • Standard SLA: We respond within 1 business day

    • Priority SLA: We respond within 4-8 business hours

Note: In-app messaging support is coming soon.

Useful information to include when contacting support

To help us resolve your issue faster, include:

  • Your store's Shopify domain (e.g. yourstore.myshopify.com)

  • A description of what you were trying to do

  • What happened instead

  • Any error messages you saw (copy the exact text or attach a screenshot)

Troubleshooting on your own

Before contacting support, check:

  • Troubleshooting / FAQ - Common issues and answers

  • Your integrations - If events aren't triggering, verify your Klaviyo or Omnisend connection is active under Integrations in the sidebar

  • Your events - Make sure the relevant events are enabled under Settings > Events

  • Your rules - Check that your order and event filters aren't blocking events unintentionally under Rules in the sidebar

Feature requests and feedback

Have an idea for how Postflows could work better for you? Send feature requests to [email protected].

Note: A dedicated feedback board is coming soon.