4. Cancellation and Data Retention

This article covers how to cancel your Postflows subscription, what happens to your data, and the difference between cancelling a subscription and deleting your store.

Cancelling your subscription

  1. Go to Settings in the sidebar

  2. Select the Billing tab

  3. In the Subscription Details section, click Cancel Subscription

  4. A confirmation dialog appears showing your current billing period end date

  5. Confirm the cancellation

Only the store Owner or Admin can cancel a subscription.

What happens when you cancel

What

What happens

Subscription

Cancelled immediately on Shopify - no further charges

Shipping notifications

[TBD: confirm whether events continue until period end or stop immediately]

Your data

Fully retained - orders, history, settings, and billing records are not deleted

Team access

Members can still log in and view data

Resubscribe

You can resubscribe to any plan at any time from Settings > Billing

Cancelling via Shopify

You can also cancel by uninstalling the Postflows app from your Shopify admin (Apps > Postflows > Delete). This automatically cancels your subscription and deactivates your store in Postflows. Your data is still retained.

See Uninstalling Postflows for details on what the uninstall process does.

Resubscribing after cancellation

To restart your subscription after cancelling:

  1. Go to Settings > Billing

  2. Select a plan in the Change Plan section

  3. Approve the new charge in Shopify

Your previous data (orders, settings, rules) is still there and becomes active again immediately.

Data retention policy

Postflows retains your store data indefinitely after cancellation. This includes:

  • Order and fulfillment history

  • Event logs

  • Billing history

  • Rules and settings

  • Team member access

Your data is only removed if you explicitly delete your store.

Permanently deleting your store data

Cancelling a subscription does not delete your data. To permanently remove all store data from Postflows:

Warning: This action is permanent and cannot be undone. All data for this store will be deleted and your Shopify subscription will be cancelled.

  1. Go to Settings > Account

  2. Scroll to the Danger Zone section

  3. Click Delete Store

  4. Confirm the deletion

Only the store Owner can perform this action.

Note: Deleting your store in Postflows does not uninstall the app from Shopify. Remove it from your Shopify admin separately if needed.

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